Privacy Policy

1. Introduction

Welcome to Dreamstone Monuments ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Request a quote or consultation
• Subscribe to our newsletter or communications
• Make a purchase or place an order
• Communicate with us via phone, email, or in person

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Information about your loved one (for memorial design purposes)
• Payment and billing information
• Cemetery and burial plot information
• Design preferences and custom requests
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Date and time of your visit

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To process orders, create custom monuments, coordinate installations, and deliver our products and services
• Communication: To respond to your inquiries, provide customer support, and send important updates about your order
• Marketing: To send promotional materials, newsletters, and information about our services (you may opt-out at any time)
• Improvement: To analyze website usage, improve our services, and enhance customer experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Payment Processing: To process payments and prevent fraudulent transactions

4. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, shipping, installation, or website hosting
• Cemeteries: When necessary to coordinate monument installation and ensure compliance with cemetery regulations
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

All third parties with whom we share information are required to maintain the confidentiality and security of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission protocols
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Opt-Out: The right to opt-out of marketing communications
• Restriction: The right to request restriction of processing in certain circumstances
• Data Portability: The right to receive your data in a portable format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide relevant content and advertising

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

Significant changes will be communicated through our website or via email. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: